ShoreTel Enterprise Contact Center helps every business drive sales, improve service and make every touch point count Intuitive, powerful command center for multi-modal customer communications Integrates with popular CRM and ERP software to yield outstanding reports. ShoreTel Communicator is a powerful unifi ed communications (UC) application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. Available on multiple operating systems, ShoreTel Communicator makes it easy for people to communicate any way they choose: by video, voice (wired. This ShoreTel training session will focus on ShoreTel Communicator and using ShoreTel's Conferencing & Collaboration solution. This is a live instructor-led session and you can get answers to. Unified Communications Solutions Voice Products ShoreTel IP Phones Products IP Phones Docking Station Communicator Reporting & Analytics Demo Videos Voice Products Cisco Shoretel Mitel NEC ShoreTel IP Phones ShoreTel offers IP phones and docking stations for smart phones and tablets, to suit every type of business user: from executives, to operators, to remote workers, to. ShoreTel Server 12.3 Software Release Notes 7 New Features & Enhancements in ShoreTel 12.3 1.2 Mandatory Registration and Advisory Service IMPORTANT This feature applies only to customers upgrading to ShoreTel 12.3. Registration supplies Contact Information (Figure 1) which is used by ShoreTel to simplify and enhance support provided to customers.
ShoreTel – SoftPhone (Professional Communicator)
The ShoreTel Professional Access license allows for enhanced features to the Personal Communicator.
Enhanced Features added:
Call Control
Personalized call handling based on who is calling, when the call arrives or based on the user's call handling mode
Contact Viewer
Detailed telephony presence (ringing status, connect time)
Instant Messaging presence
Instant Messaging presence change alert
Presence privacy management
Person-to-person and multi-party IM
Client side IM logging
Mobility SoftPhone:
Number pad for DTMF entry, swift change from phone to SoftPhone, G.711/G.722 Codec
Video
High-quality, low latency video: H.264/SVC protocol, 640 x 480 (VGA), up to 30 frames per second
With the above enhanced features, the SoftPhone adds mobility for the user.
The ShoreTel SoftPhone functionality is built-in to the ShoreTel Communicator for Windows client. No additional software or installation is required.
In ShoreTel versions 10, 11, & 12 the SoftPhone is a licensed feature that is enabled via a checkbox within the user's profile page in ShoreWare Director. Licenses for the SoftPhone are bundled with the ShoreTel 'Professional Access License' level (and above). One SoftPhone license is provided with each Professional (or above) Access License purchased.
Note: The SoftPhone licenses that are provided with the Professional (and above) Access Licenses can be used for any user on the system. You are not required to enable SoftPhone for the same users that you assign the Professional Access Licenses.
The SoftPhone is initiated, or launched, by selecting 'SoftPhone' from the Extension Assignment drop down menu in the Windows Communicator client.
The ShoreTel SoftPhone is only available on the Windows Communicator client. It is not part of the ShoreTel Communicator for the Web or the Communicator for the Mac clients.
(Note: Testing has concluded that the ShoreTel SoftPhone will run on Windows 7 under VMware Fusion and Parallels 7 Desktop for MAC. See below) Wartune sylph evolution guide.
When the SoftPhone is initiated, your ShoreTel extension is unassigned from any previous device or location and is assigned, by the ShoreTel system, to exist solely on your PC-based Communicator client.
Using the ShoreTel Communicator client to operate the ShoreTel SoftPhone is identical to using the Communicator client to control your extension when it is assigned to a standard telephone. All features of the Communicator client function in the same fashion.
SoftPhone – Initial Registration
Number pad for DTMF entry, swift change from phone to SoftPhone, G.711/G.722 Codec
Video
High-quality, low latency video: H.264/SVC protocol, 640 x 480 (VGA), up to 30 frames per second
With the above enhanced features, the SoftPhone adds mobility for the user.
The ShoreTel SoftPhone functionality is built-in to the ShoreTel Communicator for Windows client. No additional software or installation is required.
In ShoreTel versions 10, 11, & 12 the SoftPhone is a licensed feature that is enabled via a checkbox within the user's profile page in ShoreWare Director. Licenses for the SoftPhone are bundled with the ShoreTel 'Professional Access License' level (and above). One SoftPhone license is provided with each Professional (or above) Access License purchased.
Note: The SoftPhone licenses that are provided with the Professional (and above) Access Licenses can be used for any user on the system. You are not required to enable SoftPhone for the same users that you assign the Professional Access Licenses.
The SoftPhone is initiated, or launched, by selecting 'SoftPhone' from the Extension Assignment drop down menu in the Windows Communicator client.
The ShoreTel SoftPhone is only available on the Windows Communicator client. It is not part of the ShoreTel Communicator for the Web or the Communicator for the Mac clients.
(Note: Testing has concluded that the ShoreTel SoftPhone will run on Windows 7 under VMware Fusion and Parallels 7 Desktop for MAC. See below) Wartune sylph evolution guide.
When the SoftPhone is initiated, your ShoreTel extension is unassigned from any previous device or location and is assigned, by the ShoreTel system, to exist solely on your PC-based Communicator client.
Using the ShoreTel Communicator client to operate the ShoreTel SoftPhone is identical to using the Communicator client to control your extension when it is assigned to a standard telephone. All features of the Communicator client function in the same fashion.
SoftPhone – Initial Registration
When the Communicator for Windows client is started for the very first time, it must authenticate to the HQ server to determine which licensed features have been assigned and activated for that user's extension. If the Communicator client cannot authenticate with the HQ server when first launched, the client will not be able to verify that the user is authorized to use the SoftPhone feature and the SoftPhone option will not be available.
If the user's voice mail box is on Distributed Voice Mail server (DVS), or the user's primary IP desk phone's ShoreGear switch is controlled by a DVS, the Communicator client will be instructed by the HQ server to register to the DVS server. Knowledge of this DVS server re-assignment is cached by the Communicator client and will be used in subsequent launches of the client.
Regardless of whether the Communicator client is being serviced by the HQ server or by a DVS server, once a user selects the SoftPhone option (under the Extension Assignment drop down menu) the SoftPhone component of the Communicator client must communicate to the HQ server. If, when launched, the SoftPhone cannot communicate with the HQ server it will not initiate successfully and the user's extension will not be reassigned to the SoftPhone.
Support for Windows 7 – Default Communication Device
The Communicator's SoftPhone leverages the Default Communication Device feature, available in Windows 7.
This feature is enabled in ShoreTel release ST12.1 GA2 (17.21.5240.0).
In Windows 7, there are two default settings for Windows audio devices:
- Set as default device – Audio from all programs will be played through this audio device unless otherwise configured
- Set as default communications device – All audio calls, as well as video call audio, will be played through this audio device unless otherwise directed.
Windows 7 will commonly recognize modern USB headsets as the Default Communication Device, as long as the default system related to sound has not been modified. Starting with ShoreTel 12.1, when you make a SoftPhone call, it will direct the sound to the Default Communications Device, if it exists, instead of the default (audio) device.
VMware Fusion 4 and Parallels 7 Desktop for MAC
I have completed testing with the ShoreTel Communicator SoftPhone running Windows 7 under both VMware Fusion 4.1, and Parallels 7 Desktop for MAC. Mac OS X Version 10.7.3 (Lion)
This is one of those questions I get asked a lot. 'Does Shoretel Communicator Work With Windows 7 64 Bit?'. The answer is pretty easy. Yes it does. I've got it running on several machines here with just a couple of issues.
I checked my settings to make sure I hadn't added any compatibility settings or anything. So here's a rundown of what I've got. Your mileage may vary.
I'm running 12.2
So that's the easy answer. You can install ShoreTel Communicator on Windows 7 64bit and it will work just fine. The Outlook integration thing might not be a big deal for most people and it's easy to work around.
If you found this information useful or have any questions feel free to drop me a line here, or on Twitter.
Shoretel Communicator Download Url
Group Policy, PCShoretel Communicator Desktop App Download
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